Archive for February, 2016

Quality Assurance and Mission Statement

The objectives of the QUALITY ASSURANCE SYSTEM are:

· To maintain an effective Quality Assurance System complying with International Standard ISO9001 – 2008 (Quality Systems)

· To achieve and maintain a level of quality which enhances Hope Housing Training and Support Ltd. reputation with customers.
 · To ensure compliance with relevant statutory and safety requirements.
 · To endeavour, at all times, to maximise customer satisfaction with the services provided by Hope Housing Training and Support Ltd.

QUALITY POLICY:

Hope Housing Training and Support Ltd. Quality Policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers.

This level of quality through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.

Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Chief Executive.

MISSION STATEMENT

  • We provide accommodation, supported in an environment appropriate to the individual’s needs with the objective to move them on to independent living when they are ready.
  • The organisation believes in the right of the individual to be treated with respect and due regard at all times, adhering to a comprehensive Equal Opportunities Ethos.
  • We aim to offer the highest possible quality of service which reflects the diversity of our client’s needs.
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